Refund policy

Return & Refund Policy

Last updated: October 16, 2026

At High Mileage, we want you to feel confident about your purchase. If something isn't right with your order, we're here to help.

Returns

We accept return requests within 30 days of delivery for products that are unopened, unused, and in their original packaging, with the safety seal intact.

To request a return, contact us at support@gethighmileage.com with your order number and reason for the return.

Please wait for return instructions before sending anything back.

Non-Returnable Items

For safety and quality reasons, we generally cannot accept returns of:

Opened or used supplements
Products with broken or missing safety seals
Items returned more than 30 days after delivery
Products purchased from unauthorized third-party sellers

These restrictions do not limit any rights you may have under applicable law.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact support@gethighmileage.com as soon as possible.

Include your order number, a description of the issue, and photos if available.

We'll review the situation and arrange an appropriate resolution, which may include a replacement or refund.

Refunds

Once your return is received and inspected, we'll notify you of the refund decision.

Approved refunds will be issued to your original payment method. Processing times vary depending on your payment provider.

Return Shipping

For ordinary returns, customers are responsible for return shipping costs unless otherwise stated.

If we sent the wrong product or your item arrived damaged or defective, we'll cover reasonable return shipping costs when a return is required.

Original shipping charges are generally nonrefundable unless required by law or the issue resulted from our error.

Subscription Orders

Subscription purchases follow this return policy. Canceling a subscription does not automatically cancel or refund an order that has already been processed.